Client Information
What to Expect When Getting Started
Insurance & Out-of-Network Coverage
Enrich Relationship Center is a private-pay practice and does not participate as an in-network provider with insurance plans.
If your insurance plan includes out-of-network benefits, you may be eligible for partial reimbursement. Upon request, ERC can provide documentation to support out-of-network claims. Please note that insurance reimbursement typically requires a psychiatric diagnosis, which must be discussed with your provider at the beginning of services.
Medicaid Notice
Due to contractual restrictions, Enrich Relationship Center is unable to provide services to individuals insured through Medicaid. Medicaid subscribers are required to seek care from Medicaid-approved providers. Please contact your plan directly for a list of in-network mental health providers.
Payment
Payment is due at the time services are provided.
Enrich Relationship Center accepts the following forms of payment:
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Credit or debit cards
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Health Savings Accounts (HSA)
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Flexible Spending Accounts (FSA)
Clinician-specific fees are listed on individual provider bio pages. If you have questions about fees or billing, our team is happy to assist.
Cancellations & Scheduling Changes
If you need to cancel or reschedule an appointment, Enrich Relationship Center requests at least 48 hours’ notice.
Exceptions may be made for health-related emergencies or uncontrollable circumstances. Late cancellations or missed appointments may be subject to a fee, as outlined in your provider’s informed consent documentation.
Forms & Required Documents
New clients are asked to complete all required intake documents at least 48 hours before their first appointment.
Forms are provided as fillable PDFs and typically include:
Completing forms in advance helps ensure your first appointment is focused and uninterrupted.
If you have questions about forms or documentation, please contact our office for assistance.
Good Faith Estimates & Federal Requirements
You have the right to receive a “Good Faith Estimate” explaining how much your medical care
will cost. Under the law, health care providers need to give patients who don’t have insurance or who are
not using insurance an estimate of the bill for medical items and services.
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You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
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Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
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Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 800-985-3059.
If you are seeking a structured, research-based approach to relationship or individual therapy, a consultation can help determine whether ERC is the right fit.
*If you are insured with Medicaid, due to state laws, you must see a Medicaid provider or risk losing your insurance coverage.
Sorry for the inconvenience.